Payment and Ordering Policies
We accept most major credit cards in addition to PayPal payments. Please see bottom of this webpage for a current list of accepted credit cards. International payments are only accepted via this website. If a Paypal "E-check" payment is used during checkout, your order will not be shipped until the payment has cleared (usually after 3 business days).
Phone and Mail Orders
Online ordering is always more efficient for us; however, we are able to process phone orders for credit card purchases. Please note we operate with a very small staff and will do our best to take phone orders as we are available. We also accept mail orders for check or money-order payments. Please print and fill out this Order Form and mail with your payment to the address below:
PO Box 1448
Goleta, CA 93116
International: We are pleased to ship our products worldwide! Single kit and larger orders will be shipped via USPS Priority Mail International (includes tracking info). Shipping fees are based on the total weight of the order. Shipping times range generally from 5-10 days; however, delays may occur depending on the customs procedures of your country.
Domestic: We ship most single kit and larger orders via UPS Ground. Delivery time ranges from 2-9 days. Smaller-sized orders, like spare parts and accessories, will likely ship via USPS Priority Mail. We usually ship within 1-3 days after your order is placed, unless a certain product is only available for pre-order, or, if we are back-logged due to high order volumes.